ORDERING
I just placed an order. What happens next?
Our order process is simple and hassle-free. After you placed an order online, an order confirmation page will appear on the screen with your order number.
You will also receive the following e-mails:
- Order Acknowledgement, sent immediately to confirm we have received your order
- Order Confirmation, sent within 24 to 48 hours of order to confirm shipping origin and ship date
- Tracking, with a linkable tracking number for your order, if available
Can I place an order by phone?
For standard packaged products we encourage customers to explore our website and place their orders online. It’s quick, easy and convenient. However, we do have range of products which gets updated on regular basis and need additional information. We are happy to guide you through the online ordering process. Please call us at 714-758-1000 for assistance. Our customer service team is available Monday – Friday from 8:00 AM to 4:30PM PST.
How do I make changes to my order?
We begin processing orders as soon as we receive them, so we may not be able to make changes. But, you are welcome to use the My Account page to send us a cancellation request. We’ll do our best to fulfill your request.
How do I order an item that asks me to “Call for Pricing”?
Call us at 714-758-1000 and we will email you a quote. The quote will contain a link that will allow you complete the checkout process online.
SHIPPING & DELIVERY
Where do orders ship from?
Orders will either originate from our local warehouse or be drop-shipped directly from the manufacturer depending on product availability.
When will I receive my order?
In-stock usually ship within 24 hours after an order is placed. If your item cannot be shipped within a 2-week timeframe, we will let you know via email. Simply click on the button contained within the email to cancel or approve your order. If we do not hear back within 48 hours, the order will be cancelled.
What happens when the lead time is too long?
If an order has an unexpected lead time that exceeds two weeks, we will notify you via email requesting guidance on how to proceed. Simply click on the button contained within the email to cancel or approve your order. We will need your approval within 48 hours to keep the order active. To manage lead time, we suggest using expedited shipping.
Can I pick up items locally / will call?
Yes. Will Call/Local Pickup option is listed during the checkout process. The items can be picked up from our warehouse in Anaheim with prior confirmation.
Can it be shipped today?
The order received before 12 :00 PST can be shipped on the same day. If you would like to place a “rush order” items you need right away, call us at 714-758-1000.
Can I use my own shipping account?
Sure! Simply provide your FedEx/UPS account number during the check-out process.
Does “Usually ships in 24 hours” mean it’s in stock?
If an item is in stock, it will usually ship within 24 hours after an order is placed. If you are trying to meet a specific deadline, please call us at 714-758-1000 so we can check stock before your order is placed.
Why am I being charged for shipping?
Refer our Shipping Policy
PAYMENT, PRICING & TAXES
When will I be charged for my order?
Orders are charged within 24 hours after an order is place regardless of ship date.
What are the accepted payment methods?
Do you provide credit terms?
Registered users can apply for credit using the following
Credit Terms Application. To access it, you must register an account first. After registration, visit the ‘About Us’ page for ‘Credit Terms’ instructions.
Is the order price set or can it change?
In very rare instances, prices may be subject to change after an order is placed. You will be notified via email about the inaccurate price and any new charges are put on hold pending your approval. We will also attempt to contact you by phone if you do not respond to our emails. The new charge amount will need to be approved within 48 hours to keep the order active.
Can I get a discounted price? I am a reseller / government entity.
We offer our lowest prices online and do not offer additional discounts based on reseller or government status. However, we will consider additional discounts for orders exceeding $ USD.
How do I get a reduction in sales tax?
If you live in or ship to the State of California, we are required to collect sales tax on your order. If you are a reseller, you may qualify for a resale exemption (which removes the requirement to pay sales tax) if you have a valid seller’s permit and can provide a California resale certificate. A general resale certificate for the State of California is provided here:
http://www.cdtfa.ca.gov/formspubs/cdtfa230.pdf. Upload the completed resale certificate during checkout and the sales tax reduction will be applied automatically.
RETURNS & REFUNDS
What is the return/warranty policy?
Contact us within 30 days of purchase to start the return process and obtain a Return Goods Authorization (RGA) number. We will accept returns for items provided the product is:
- Returned in its original, unused condition;
- Accompanied by a valid RGA number; and
- Sent to the correct shipping address provided.
Refunds will be issued back to the original payment method used and may take several credit card cycles to appear.
Defective product returns
If you received a defective product and would like to file a warranty claim with the manufacturer, please initiate the claim from the MyAccount page.
NEED MORE HELP
Get in touch for more help
For any other questions you might have:
- Call us at 714-758-1000
- Use our Live Chat located on the Checkout Menu
- Email us